Technical Support Engineer

Job Description

Individual contributor

•  Trouble-shoot issues reported by global customers and prospects.
• Follow-up with customers and internal teams until a ticket gets resolved.
• Helping customers with their technical queries during pre-sales and post-sales.
• Document and track issues to closure through helpdesk.
• Preserve important inputs in repository taken from customer cases and update them in knowledge base.
• Update/maintain Application documentation. 
• Pre-release (UAT) testing of Application.
• Conduct product assessment activities such as performance tests.
• Monitor the Cloud services and maintain the upkeep of all Cloud systems.

Skills Required

• Strong verbal and written communication skills. Good command on English.
• Willing to work in any shift as we will be providing 24×7 support.

Qualification

• BBE/B.Tech, ME/ M.Tech from reputed engineering colleges