Product/Technical Support Engineer

Job Description

Individual contributor

• Trouble-shoot issues reported by global customers and prospects.
• Follow-up with customers and internal teams until a ticket gets resolved.
• Helping customers with their technical queries during pre-sales and post-sales.
• Document and track issues to closure through helpdesk.
• Preserve important inputs in repository taken from customer cases and update them in knowledge base.
• Update/maintain Application documentation.
• Pre-release (UAT) testing of Application.
• Conduct product assessment activities such as performance tests.
• Monitor the Cloud services and maintain the upkeep of all Cloud systems.
• Manage VPN Firewall to ensure secure remote access for employees.
• Handle NAS Management for efficient storage and data retrieval.
• Utilize Zoho-desk for customer support.
• Handle Stream Repository Management to organize and manage multimedia content.
• Conduct System Administration tasks to maintain workstations health.
• Utilize Zoho-desk for customer support.
• Manage Network Administration tasks to ensure network reliability and performance.

Skills Required

• Operating Systems: Proficiency in various operating systems such as Windows, Linux.
• Excellent problem-solving skills and attention to detail.
• Experience in network and system administration is preferred.
• Networking: Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
• Understanding of network security principles and best practices.
• Knowledge of firewall technologies.
• Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
• Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
• Strong verbal and written communication skills. Good command on English.
• Willing to work in any shift as we will be providing 24×7 support.

Qualification

• BE/B.Tech, ME/ M.Tech from reputed engineering colleges